Refund Policy

Tigen facilitates transactions between customers and local shops/doctors. Refund eligibility depends on the order type, cancellation timing, and the specific shop's policies. All refunds are processed to the original payment method or Tigen Wallet.

• Report within 24 hours of delivery via Profile → Orders → [Order] → Report Issue
• Attach photo evidence of the wrong or damaged item
• Tigen support reviews within 48 hours
• Approved claims: 100% refund or re-delivery at Tigen's discretion
• Perishable items: report within 2 hours of delivery

• Subscription fees are non-refundable once activated.
• Downgrading mid-cycle: plan changes take effect at next renewal; no partial refunds.
• If Tigen terminates your account for cause, no refund is issued for remaining subscription period.
• If Tigen discontinues a plan, a pro-rata refund will be issued for unused days.

• Wallet credits (from referrals, cashback, campaigns) are non-withdrawable and non-transferable.
• Wallet credits expire 12 months from the last transaction.
• Top-up wallet balance can be withdrawn to your original payment method — contact support within 90 days of top-up.

• Tigen Wallet: Instant
• UPI / Net banking: 5–7 business days
• Credit / debit card: 7–10 business days (bank-dependent)
• Refunds are processed in INR only.

1. Open Tigen app → Profile → Orders / Appointments
2. Select the order/appointment → tap "Request Refund" or "Report Issue"
3. Describe the issue + attach evidence if applicable
4. Support responds within 48 hours
5. For escalations: grievance@tigen.in

Refund support: support@tigen.in
Grievance Officer: grievance@tigen.in
Response SLA: 48 hours